My family lives in Cincinnati and we have a child who must eat gluten/dairy free. We found the bakery on the celiac website and called that day. We found that their product was available at Jungle Jim's and if we would like to place a custom order, they would deliver. We went to Jungle Jim's and picked up some items. They were the best dessert items that we had tasted. When we called to place an order, the staff was very pleasant and give us all of the information that we asked. We placed a custom order for our daughters birthday for that Saturday(it was Friday). The cake was delivered on Saturday by a very pleasant young lady named Noelle. The cake was beautiful. Much more than we had expected. Family members that hadn't eaten gluten free didn't know the difference.if you are going to be in town for business or vacation, give them a call and they will have your custom order ready when you arrive. If you live in Cincinnati, check out their items at Jungle Jim's or go on the web site to see other places that carry their items.