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Chili's
Avg. Customer Review (1.0 Palms):
1.0 Palms
Number of Reviews: 1


Review Type: Restaurant
Location: 5363 Sheridan St., Hollywood, FL
Dedicated GF: No
Phone: 954-966-8940
Website: http://www.chilis.com

 

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A restaurant to avoid,

Reviewer: Lenora

1.0 Palms
1.0 Palms
In December, 2008, I had occasion to eat at a Chili's Restaurant on Sterling Road in Hollywood, FL. My grandson had phoned ahead to ask if they had a Gluten-free menu and it was his understanding that they did. Somehow or other when we arrived and I asked the hostess for their Gluten-free menu, she seemed bewildered by my request. After calling for the manager and speaking with him at length about my special dietary requirements, I was able to order something I could eat. My experience there was not favorable. I am of the opinion that if a restaurant chain is willing to offer a Gluten-free menu, their staff--from management to the kitchen staff to the servers, should have some basic familiarity of what that implies. Perhaps the Gluten-free menu was new to Chili's at that time (December '08), and while it's unrealistic to expect a thorough understanding of what eating Gluten-free means, it was very disappointing that there was so little evidence by the restaurant staff I encountered of any knowledge of it. Later that afternoon, I contacted Chili's corporate office with my comments. I hope that that served as a catalyst to improve their awareness of providing information to all their staff on Gluten-free food service and preparation. Those restaurants, both independents and chains, who have opted to provide a Gluten-free menu to the Celiac community are to be commended for their effort, but In the end, it is our responsibility to be cautious about our food choices when eating out.

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Businesses marked with a Dedicated Gluten Free icon are DEDICATED GLUTEN FREE ESTABLISHMENTS.