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University of Miami, Chartwell's Dining Services
Avg. Customer Review (2.0 Palms):
2.0 Palms
Number of Reviews: 1


Review Type: College/university
Location: Coral Gables, FL 33124
Dedicated GF: No
Phone:
Website:

 

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Challenges eating gluten-free at Chartwell's -- University of Miami,

Reviewer: Lindsay

2.0 Palms
2.0 Palms
As a student, the University of Miami has been amazing in every way - except for its contracted dining company - Chartwell's Dining Services. In order to safely eat a meal, a manager must be first located (this can take some time, as they are not always as available as they are supposed to be) since they do not list the 8 common allergens or keep any of the ingredients behind the counters. Managers are always unaware of what the menu items contain and always must leave in order to read labels, making wait time to learn if something is safe even longer. They need to be educated that many foods can contain gluten, including sauces and feta cheese. To my dismay, even after waiting extended periods to learn if the food is safe, 70% of the time it is not since they use flour as a thickening agent so often. The way the kitchens and serving areas are set up, cross- contamination is also an undeniable issue. Furthermore, after making numerous suggestions and requests for more gluten free options, none were met and I am still forced to buy a meal plan that has caused me to become very sick on multiple occasions. I love this school and wouldn't trade a better dining services for the education I am getting, but making their dining hall more gluten and allergy friendly is definitely an area of improvement.

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Businesses marked with a Dedicated Gluten Free icon are DEDICATED GLUTEN FREE ESTABLISHMENTS.