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Tim Hortons
(0.0 Palms): 0.0 Palms
Number of Reviews: 1

Review Type: Restaurant
Location: 2688 New Lakeshore Rd, Brights Grove, ON N0N 1C0, Canada
Dedicated GF: No
Phone: 519-869-8776
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1 reviews available

Unfriendly management/owner- Not celiac friendly,

Reviewer: from Brights Grove, Ontar - See all reviews by Bubba

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I live in the community where this Tim Hortons location is. I have frequented this establishment on many occasions because I know Tim Hortons has several items I can eat as a Celiac.

However, I have recently had to deal with extremely unfriendly management and today the owner regarding a modification of a breakfast sandwich so that I too as a Celiac can enjoy breakfast at Tim Hortons.

Basically I’m being charged more money than anybody else ordering a breakfast sandwich - I am asking them to substitute two hashbrowns instead of bread.

All the other Tim Hortons in my town- Sarnia and on my travels throughout Canada this summer have no problem charging me a breakfast sandwich price and one extra hash brown for my modification of this sandwich. They obviously want to see me back.

This owner will not do it because he doesn’t care and told me so. He said all the other restaurants that were giving me the lower price are doing it incorrectly.

He is not going to follow suit unless Tim Hortons head office told him to do so.

I am officially not going to this location anymore. It is unfortunate because I live in this community and it would be much more convenient for me to do so. However I will make the drive across town so that I can go to an establishment that actually cares about their customers and has excellent customer service skills.

The ones in particular that are fabulous are: are the Indian Rd., South location in Sarnia and the one on Exmouth by front Street.

This owner should be ashamed of himself. I will not be back. For the amount of money he is making on me by charging me more, he’s ultimately losing—and more, because I am not going to his location in future and will be telling all my friends about it.

People with celiac disease already pay way too much money for many gluten-free food items so I’m not going to continue to go to a Tim Hortons where they are that uncaring towards their customers.

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Businesses marked with a Dedicated Gluten Free icon are DEDICATED GLUTEN FREE ESTABLISHMENTS.