Gluten Free Restaurant Reviews for Florida

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0.5 Palms
Disney Dream
Review Type: Cruise Ship
Location: Port Canaveral, FL
Dedicated GF: No
Phone: 800-951-3532
Trip Type: Family meal/vacation
Travel Dates: March 2013
Review Posted: Mar 18, 2013
Map It Disney Dream


Gluten Free Dining on the Disney Dream cruise ship

After reading hundreds of reviews on Disney cruises, I thought they sounded amazing and accommodating. Boy was I wrong. Lunch the first day the chef took us around the buffet and we ate very little, worrying about cross contamination. At dinner the waiter expressed that they would try to make me anything on the menu I chose, but really he would push me to only order items that would be easy to make gluten free. After each dinner they had us preorder our breakfast lunch and dinner for the next day. Breakfast usually came out cold and soggy, and no matter what we ordered, it always came out different. Lunch also was usually cold unless we ordered it on the spot and waited. Dinner was really amazing, I felt like I needed more direction on what they really could make and what wasn't possible. I only chose things I thought would be easy gluten free. We came back early from our first port and had pizza on board. On Castaway Cay we preordered food and they sent it to a restaurant on the island. Immediately after eating I knew I was sick. We ran back to the ship and I spent the next 3 hours horribly glutenized. We talked to guest services about there being a problem and during dinner they had the head chef talk to us. He said there was no way it was their fault and passed us off to another kitchen staff member. We talked to 9 people and each one admitted no fault, even though the only meals we had were all from Disney. We fought over and over with them just wanting them to admit that something went wrong and they should figure out where it happened. Even with the amazing food at dinner, I will never take another Disney cruise. After making me sick they refused to admit that something could have happened and were rude when trying to talk to them about it. The lack of customer service was absolutely ridiculous.



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About GlutenFreeTravelSite

Karen Broussard, Founder and President of GlutenFreeTravelSite

Karen Broussard is the Founder and President of GlutenFreeTravelSite. Karen launched GlutenFreeTravelSite in 2008 after her son was diagnosed with Celiac Disease at a very young age. She and her family found that dining out and traveling could be a real challenge for people following gluten free diets, and she wanted to provide a place where the gluten free community could go to share their experiences first-hand with others.

In addition to heading up GlutenFreeTravelSite, the DINE GLUTEN FREE Mobile App, and the Gluten Free Travel Blog Karen is an Associate Editor of Simply Gluten Free Magazine and volunteers each summer at Camp Celiac in Rhode Island. A graduate of Georgetown University with a degree and career in Marketing, Karen resides with her husband and two sons in the Washington, DC area.

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